Terrible service company. Good luck getting a response to your matter. I physically had to go down to the office in Scottsdale to not get routed to "customer care" by people that have no ability to answer any questions. When i did go down to the office, i was told a Betsy or Elizabeth would call me because she "was on break" . It is now almost 5pm, I have not received a call, and have no way of physically calling the office there -- I just get routed through customer care again in some other state. They are not able to connect me to that office. I'm so glad I'm moving and will no longer have to deal with this terrible service