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| - Pei Wei is a restaurant my family and I go to regularly. We love their fried rice, wontons, and are usually never disappointed with the food or dining room appearance. Although, the last few times we've visited this location, it hasn't held up to our standards. Unfortunately, I feel this location has lost its sense of quality.
When we walked in, we looked over the menu and headed to the ordering counter. The service was friendly, knowledgeable about the menu, and patient with my mother as she asked her many questions. While ordering, we were told that some items were taken off of the list, like the pot stickers, and they hadn't quite updated the menu yet. This wasn't a big deal to us, but it may be important to someone who only comes here for one specific item. We placed our order and headed to the soda machine before selecting our table. As a plus, the restaurant had a touchscreen coke machine, which gave us a variety of options to choose from. However, the drink counter was out of straws for us to use and the machine was out of ice-arguably two essentials for soda. On our way to the table, I also noticed many used wrappers for chopsticks, napkins, and bits of rice scattered around the floor of the dining room. However, since you get to choose your own seating here, we just sat in the cleanest corner. I should note this place does have a decent about of seating if you have a larger family with tables being able to seat 6.
Our food came out very quickly, with our wontons and entrees being delivered in less than 5 minutes. I loved the fast service, but would be willing to wait a little longer if it meant receiving a better quality meal. I understand, with most of the menu items being under $10, you shouldn't expect absolute perfection. However, I would have enjoyed my chicken fried rice a little more if it didn't have a long string of burnt egg in it (sorry, it's a little hard to see in the picture because of the lighting). My mother and sister's bowls of fried rice also had many chunks of white rice included, which threw off their meal's taste. When I was finished with my meal, I went to grab a box for my leftovers. Unfortunately, those were also out of stock.
I usually love going to Pei Wei and it was my first choice for dinner dates for a long time. However, with the lower quality food and dirty floors, in addition to hearing the cooks complain from the open kitchen, it doesn't really set a comfortable mood for me anymore. The service was excellent, fast, and seemed to know what they were doing. Perhaps this is a management issue? I have been to many other locations and not had these problems before. Hopefully this location can improve and reclaim its spot as my favorite Asian restaurant. [500 words]
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