Starbucks in a grocery store is genius. I love to walk around the grocery store with a hot frothy tea while I shop. Most of the time I order and receive my tea quickly. On this occasion, I was excited that there was no one in line and no one waiting. Perfect scenario!!
Even the perfect scenario can be undone when 4 people jump in line behind you and the barista takes everyone's orders at once before starting any drinks. And, of course, one person is buying for the entire office! 12 minutes later I finally receive my tea with a "sorry for the wait". I always appreciate when this is acknowledged and I always say, no problem but truly it is a problem. This would be the reason for the 3 stars.