Had lunch today at Rachel's and was completely disappointed with the cleanliness and unfriendly staff. There were dirty plates on several tables, trash and food all over the floor, and it took forever to get our food. How long does it take to make two sandwiches? At Rachel's it takes nearly 30 minutes. The staff did not greet us nor did anyone crack a smile or thank us for our business. The food was decent however it takes more than that to gain repeat customers. Sweeping the floors, washing off the tables, and having a friendly staff would make a world of difference for this place. Such a shame.