We appreciated that Joe Z. contacted us and wanted to make things right. We were given the price match. My daughter completed the 6 hours of classroom instruction and 6 hours of In-Car Training. All the instructors were patient and informative. The only small inconvenience was when my wife called to schedule her 2nd drive everything was booked for almost 3 weeks. I was however able to research and schedule an earlier drive time by using the "Book your Drive" option on their website. In the end it was a good experience for our daughter.