I haven't been in a Payless Shoesource for quite sometime, I needed something quick and easy but didn't want to go to Walmart. There was only staff member there but once we opened the door, despite her back towards the front door, she greeted us with a smile. She was friendly and very sweet. It wasn't very busy, there was a guest ahead of us, we got what we needed and left. It was a good experience, I'd go back for footwear essentials if I needed something, rather than going to Walmart!! :)