The staff of this particular location make you feel sorry for going there. The inhospitable attitude states with the hostess (one of the rudest I've experienced) to wait staff who don't care of your patronage to the manager who evidently turns a blind eye to the clear problems of service. The worst insult comes in way of food that look like it was prepared in the microwave and thrown together - crab cakes are not supposed to look like lumps or broken pieces, the steamed broccoli is not supposed to smell of steamed carrots. There are so many problems at so many levels at this location. I wonder if anyone from Ruby Tuesday Corporate even checks up on this location. Maybe this one is the black sheep of the Ruby Tuesday family.