I truly enjoyed myself! The service from every employee you pass in the hallways, elevator, by the pool, etc. is that they are there to make sure you are happy with what you have. I cannot stress enough how every single employee made sure you were well taken care of!
I must admit though, it is quite dissapointing that the interior design in the rooms is so old. No, I don't mean old in a vintage, hip way...I just mean plain old, out-of-date, in need of facelift. If The Phoenician upgraded their interior I could definitely see making this a 5-star review.
Side note: All pools become family pools when March hits. That was a bit disappointing as it stated differently on the website. I wanted to relax without the splashing and screaming of children BUT there was no pool to do that at, unfortunately:-(