I've been coming here since they were newly opened, but I used to go once a week when I used to work around Mesa area. Staff here are really kind that have a smile and friendly faces.
When you check in, there's a receptionist who will greet you and give you a paper that has a couple of questions or an assessment about your health regarding any physical pain/surgery you have/had so they can watch out for it; THAT part shows that they care about their clients and their experience with their spa.
Once you're inside, there's a big room with, maybe, 12 massage beds? So it's pretty public, but they do have a couple of private rooms to choose from if you're not comfortable with being around other people. The massage therapist there are always attentive to your needs and they make sure you're comfortable before and sometimes during the massage which is great.
Overall, I love this place, even though I live midtown Phoenix, I don't mind driving to Mesa for a full body massage with them because they take care of you and are super affordable! They definitely have me coming back every time.