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http://www.openvoc.eu/poi#funnyReviews
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  • This company is the worst. They came to my house the week before thanksgiving to fix my washing machine and I was told that parts needed to be ordered and they would be back in 7-10 days. Well it's now the week of Christmas and I still have a broken washing machine! They make excuse after excuse without any apology. I was sent to them through a warranty company and Tim (with Black Diamond) told me that I'm a priority two customer and I'll have to wait because priority one customers get service and appointments first. They were supposed to be here today, 1 month after the initial service call, to install parts. The guy showed up without calling then told me I needed to move the hamper out of the laundry room. I said it would have been done already if someone had given me the 30 minute courtesy call they claim to provide. The guy then said he didn't want any confrontation and was leaving. When I said we're not having a conflict he started yelling and walked out the door. His behavior was a direct retaliation because I complained about the poor service to the home warranty company. I will never use this company again, they're a disgrace to the service industry!
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