I wanted to return an item that I found $21.00 cheaper on Walmart.com (with FREE shipping). I went to take my original purchase back or even ask if they would meet my price, and the two Customer Service Reps. at the front desk, told me absolutely no. I was very upset that Walmart would not even meet my price. They told me Walmart.com is a separate entity from their company. I didn't understand this, because Walmart.com delivers to their store.
I called Walmart.com right when I was there and they said, it was up to the manager discretion. I was walking around the store and about to give up, when a clerk Shelbi B. (not allowed to give last name) had not felt right about turning me away. She found me in the store and told me her assistant manager "Rocky" would okay it. If it was not for this busy clerk taking the time to research this and take the extra step, I probably would have walked out of Walmart for good and would shop at Target.
With the extra effort (which not many people want to do at Walmart), she saved me as a customer. She came across as free thinker and not like some of these "robots" at Walmart that have worked there forever and won't budge.
Thank you Shelbi B.