What a sham. These guys were asses on the phone, and when the guy came came out to check out our downed microwave, he was condescending and rude. He eventually warmed up to me when he realized he wasn't at my house for a dick-measuring contest, but when my fiance came home and simply asked "what the diagnosis?", instead of giving her a legitimate answer, this prick treated her like a second-class citizen - right in front of me!
Turns out that the part he diagnosed as faulty was not broken - shame on us for purchasing the part to repair it ourselves, as we wouldn't have trusted him to do it properly.
Now we're out $200. Thanks for nothing, morons.