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| - So I came in the other day to pick up an online order for Postmates. The bartender, Constance, was clearly overwhelmed with a busy Friday afternoon lunch and a new trainee. I waited patiently for my client's food to be ready; I'm fine waiting in a busy restaurant.
Eventually my client's food was ready, and I watched in dismay as Constance ignored it on the expo line minute after minute. My daytime job is at a full-service restaurant; I am very aware of the concept of 'dying food'. As I watched my client's order (chicken fingers and fries) slowly die in the window, I figured I'd ask another employee to hand me the food. After all, it had already been paid for, I just needed to take it to the client. Just hand me the food and I'll be on my way.
Constance noticed when I tried to grab a manager's attention, and said, "No no no, I've got it, it's just Postmates," and shooed away the person who was trying to help me.
I'm sorry... what?
A) I'm sorry (not sorry) Constance, you did not 'have it'. You were clearly weeded and needed help, but your pride got in the way of good customer service.
B) "... 'just' Postmates"? Really? REALLY, is a Postmates customer not adding to your revenue? Is the customer I'm representing not worth your time? If you give ME, the Postmates driver fresh and quality food, then your customer gets fresh and quality food. Not lukewarm soggy fries and tender.
All in all, this interaction gave me a very poor impression of this restaurant. I got the impression of a restaurant that has no vision of the big picture or guest experience. Management should have stepped up and helped her, or they can keep guests feeling like an imposition.
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