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| - Not a fan of this location because of the way they treat paying customers. Forgetting items to our order, never offered to replace it when we showed the receipt. She then has the nerve to ask, "How long this been layering around, days!?" I thought maybe she didn't hear us, FRIDAY NIGHT 9:45pm, we ordered our meals to go. You not only shorted us on food, you didn't want to refund the money when we had proof of purchase. Then she like, "Who you think pays the food cost?", YOU DO when you MESS UP. repeat after me, the Customer is always right. Piece of work you are. You can't expect people to NOT be upset about poor service, MISSING food and burnt food. I wouldn't eat it. I wouldn't expect someone too. She just didn't get it about the principle. I really wanted to ask her would you serve that to your family member?
The price you pay you should have more passion with cooking. I've been to other L&L locations and they have some kind of feeling when they cook because I was blown away BY THE FLAVOR. Loaded with bbq sauce, smokey flavor. I'll just continue going to the one 9 miles away from us. They were friendly, cooks & servers have asked us how did we like the food. They SMILE, personable, pleasant people.
I wanted to give them the benefit of the doubt when I read bad reviews about the cashier's attitude, I should of avoided it. MY OWN FAULT. Glad to of made her acquaintance. Franchise or not you should care about what you serve to people. There's no "picture menu" on their franchise website, what a load of crap she fed us.
http://www.hawaiianbarbecue.com/live/menu
I especially loved the review about the young lady that witnessed some leftover raw meat going into the trunk. Mmm. That was a year ago and one month, March 2014. I don't believe everything on the internet but I would not be surprised if it happened since it's Spring Valley..
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