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  • ** Should I be surprised that no one from this establishment responded to my review?! No!" Our first visit today and a huge disappointment. I realize we went there from the Arizona Cardinals game but the Manager should have been prepared for the crowd. After we placed our order and 35 minutes went by, we asked our servicing bartender what the status of our order was and she said they were backed up in the kitchen 45 mins. So I nicely said to her I understand it is not your fault for the order back-up but as a courtesy to your customers you should have come to let us know why it was taking so long. She cut me off and said "I've been a bartender for 10yrs and I know how to treat my customers". She then never went to check on our order. Instead she went to her Manager, pointed at us, gave us a disgusted look and the Manager Scott came over. He apologized and said "their cooks were like a ballet and had to learn how to dance with each other". He said he would go check our order and he did not come back, I had to flag him down again and he said I'm comping your entire meal and said it would still be another 15mins. The original bartender completely avoided us, no eye contact and started talking to the other bartenders about us and pointing at us. I had to flag Scott down again and asked him "so if our original bartender will not service us can you please refill my husband's Diet Coke and I will have another soda water. And who will be our bartender"? He said I'll get someone else to service you. No one ever came. It took an hour and 15 minutes to get a regular hamburger and Mac n Cheese. There were other customers that came in well after us who received their food before us. There was even another couple who received a duplicate order before we received ours! There was another couple who we noticed were treated poorly by the same bartender and they went nearly through the same experience as us. I realize we're just "simple people" to this establishment but word of mouth can dangerous. It was apparent the Manager Scott was way over his head and they are not prepared to handle big crowds. They get a big F in customer service. I will be writing a letter to Four Peaks as well.
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