this is the WORST lab I have ever been to and trust me, I work in the medical field so I have a good frame of reference for bad places. The front desk person was a petite woman with a thick east coast accent. She embodies unprofessionalism perfectly, in fact she gets 5 stars on that. The woman refused to look at the digital image of my card on my insurance app on my phone. I really needed to get 4 labs done so I practically begged to be seen. She refused to do anything to help so I got on the phone (for 1 hour) w/my insurance company and requested a copy of my card faxed to them. When I got close to the front desk I noticed this same woman on her phone on PINTEREST. She then proceeded to Turn up the volume on her heavy metal music on her phone. Which actually didn't bother me, what bothered me is how she engaged in a conversation with another patient in there about how the old patients are a bunch of "F'ing prudes F'ing complain about the music" the amount of profanity was ridiculous. You cannot be in the medical field and expect to be able to express yourself about patient's like that. I found out who their marketing rep is and made sure this issue gets addressed!