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  • I work at the mgm grand. I entered a raffle and won a 3 month pass. I was beyond excited. I've been wanting to try this gym out but have been a little squeamish about the price. And here u go, 3 months! Well... The staff acted like it was the weirdest thing they had ever seen and at first weren't going to allow me 24/7 access, even though the paper says it's for 24/7 access. Then the staff gave me a special card so that every time i came n they had to look me up instead of just swipe my card. I felt like an outcast every time i went in. Then there r Kurds programs and kids simmer programs and so i thought ill just pay extra and take her in while i work out. Well they wouldn't let me. They normally give a new client one day for 3 hours but would only allow me to bring my daughter once for an hour. After that i wouldn't b able to bring her again. Thus severely limited the amount of days i could go in. Had i known this was going to b an issue i would have signed up when school started again. I was very disappointed and so was my daughter. Also i wasn't allowed to throw her bday party there or bring her n to have tennis lessons beciase i wasn't a "real" member. I had to waste my whole membership and i was made to feel like a burden. Also when u sign up u get a gift package with some freebies. I wasn't given this because, again, i wasn't a "real" member. Ok. They don't wanna lose money in case i don't sign up after my trial. Well they do a prescreening to get u started that i wanted to use to see what i should start doing. They wouldn't even do that. Now had i gotten that part i would have put more effort into going since i would know what to do and probably would have signed up. But i got none of the bonuses, got no use of the extra this, which i would have had to pay for thus increasing how much they made, and they wouldn't let me bring my daughter. Again that would have been an extra 50ish dollars a month for them those 3 months. Anyway i don't feel like they valued me as a client or guest. Alsi The manager acted like they didn't understand The promotion or how it worked. And made me wait and cwait til i finally went back to him for details. I had to ask 3 or 4 times before i found out that i wouldn't be counted as a "real" guest. The classes were fun, although the hot yoga classes aren't as hot as I'm used to having them. But i won't be joining any time soon after how i made to feel. Lifetime if you're gonna offer a promotion, then offer it and treat the person as a regulat guest if you want to keep clients. Im gonna give them 1 star because the pace is bright and clean, the staff just isn't the nicest
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