Recently had the exterior of my house painted. I had a very pleasant experience with the painters and estimators that came to my house. The problem I have is the actual office that you deal with.
I was told when I booked my painting that the estimator would come back to my house after the work was done to do a walk thru inspection and make sure everything was done properly. Nobody ever called. I was also told I would receive a bill in the mail after the walk thru so I could pay. Never received a bill even though I never had a walk thru. Well about two weeks after they finished the work I received a rude phone call from their front office telling me I needed to pay them immediately. I told the woman on the phone the situation of the walk thru and no bill and she started to argue with me! She also said we need your money immediately since we have finished the work. So I asked for a walk thru and she said 'I will email you a bill. how will you be paying?' What the heck? Still two months later no bill and no contact to schedule a walk thru even though I have called to set it up and request a paper bill. I am now receiving calls again about needing to pay 'immediately'. I don't know how much I owe you! How am I to pay you? Nobody will tell me how much I owe... Very strange. Also, how am I to pay you since you charge a fairly high percentage fee for using my credit card. The whole situation is unbelievably unprofessional! Sadly, for them, I need more things painted at my house but will not use them again!!