Believe the reviews! To say that the service is consistently inconsistent is putting it mildly. It's so unfortunate too because I can literally walk to this location from my house! We ordered and got to the window to pay and the manager was "hanging out" with the cashier telling him a personal story that I could hear as a passenger in the car in the drive thru. We proceed to pull up to the next window and the girl asks us what we ordered and we had to repeat it to her 3 times. She hands us the the 2 McFlurries with ice cream dripping all over the outside of the lids and cups, the sundae has hot fudge pouring out around the lid and its dripping all over my pants, and she hands us everything one by one with no carrier, doesn't give us any straws (which is a regular thing at this drive thru) and of course we realize it when we get home. It's clear that their employees don't have the slightest care to service their customers properly and their managers are setting that example for them. A little pride and consideration would be nice to experience from this location at least once in awhile, after all our patronage is paying your hourly wage. Extremely disappointing and I will be contacting their corporate office tomorrow for follow up on my experience.