Let me start off by saying that I like Tory Burch as a designer and as a brand. There now that we're clear lets start the experience.
The store itself is relatively small, that they don't have a register and have to go to the back to swipe your card and then serve you you're bill. If you're planning to have a group shopping date, be aware of the space limitation. I don't mind but it had to be said.
HOWEVER, the service compensates for the humble square feet. It was mother's day weekend so we were shopping for our beloved mommies. The ladies (how I wish I had remembered their names) were very accommodating and patient. I think we spent an hour or more in the store deciding for the purchase, the bf had to consult his sister via iMessage so he was constantly taking pictures, I know some stores prohibit this but the ladies understood and didn't mind. It also helped that the store is opened til midnight so we didn't feel like we were in a rush
We finally decided on a red saffiano leather wallet so we had someone get one new one at the back. She came back with 2 wallets.. and she presented us with a beautiful other style wallet. It was laser cut leather on leather style. It looked so refined and polished. Very pretty. So we opted to get one instead.
They had offered free gift wrapping, of course we took it.. The store was busy that time so it took quite a while, they offered us a bottle of water while waiting so yey! When we finally finished we were handed off the purchase which was inside a gift bag bearing the Tory Burch logo and ribboned with a purple lace inside the signature pink and orange shopping bag. Yes for presentation.