I was out of town when my phone shorted out. They had one appointment open so I rushed over, was there one minute late so they rescheduled it for ten minutes later. They had to replace my phone which only took a few minutes. Everyone was nice except my genises bar rep. She seemed more annoyed with having to help Me than anything. She also failed to reattach my service. Luckily I am very knowledgeable on how to do it from my verizon account. They for the most part resolved my problem but I was a little disappointed in the service based on previous experiences with my local apple store.