Called on March 17 to start the process on planning a vacation to Scandinavia. We discussed getting information about airfare, hotels, touring fjords in Norway, and getting between Oslo, Copenhagen, Stockholm, and Helsinki. Sue told me that she wouldn't be able to start working on it until the next day.
By March 19, I still had not heard anything, so I called her and was told she had "just" started working on it. Finally got an e-mail from her on March 21 with airfare and basic hotel information. I e-mailed her back on March 22 to ask about the information regarding the other things we had talked about (touring fjords and getting between the cities) and still have not heard from her, four days later.
It has now been over a week, and I still haven't been able to plan a vacation through them. Communication has been terrible-to-non-existent.