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| - Wow, I have no idea why this is still in business! How do you feel when you listened to their voice message when you called in (702-876-7011)? There is straight forward Rudeness in every sentence they say, and for every choice you make! They definitely hate each of us who call them and offer them our business!
Next, their information on Yelp is outdated. The location on the south side is not there, and even the phone number number has been changed, without being provided any clue what number to call. I googled and got the above number.
But what if it's someone at my granny's age, who doesn't know how to use Google??!
Why would a business not keep their business number when they move? It could only because they don't care to make things convenient for its customers and clients, and they know, you have no other choices but them, therefore they can do
However they feel like to.
And, as a gas/ service company, they have way too many days off or black out!
Usually, services like restaurants, gasoline stations, groceries, TV, internet.., they understand that their customers need services all day long, so they stay open/ stand by; and since the customers need to make money to pay for the services, the services are appreciative, and make things convenient to customers.
But the SW Gas? Obviously they don't need to be appreciative to anybody, because basically they have no competitors, so they can mistreat their customers ---- that's basically each one of us civilians.
This amazes me.
However NV Energy, another service provide who doesn't have much competitors either (solar power is only in very families and it can't replace electricity yet), they do a great job: I called in, and I got my service right away.
But for SW Gas? They require so many things for no necessary reason (if I can provide my info on phone and turn on my power, I should be able to do the same for gas, isn't it?), you have to go to their office in those days and hours when you need to work.
Today is Friday Dec 26, they don't work. What kind of service providing company is this?
For this case, it most probably mean, someone will have another week (or more, cus they are too busy and too unpredictable) no showering, no cooking, and no heat....I am speechless.
Folks, please just call the phone number above, listen to their verbiage on voice message, then you'll know exactly what I mean.
This is the wrong attitude to treat customers. Since they are the sole provider of gas, and they name their price, they should have enough people to cover services 24/7! Especially, this is Las Vegas! People need 24/7 services. Even the Las Vegas Community College offers many many evening and night classes for people ---- what's your excuses SW Gas?! Why is it that difficult to provide people with quality gas services?
I think all of us who live in the Valley should file complaints to BBB, this is not the way we and our families deserve to be treated.
Another reason I think why they treat us so poorly, is because they have programs to help low income people to pay for their gas bills. First of all, if they can find grants to help with less fortunate people, great! But they still get paid, right? They didn't provide their services for free, not even for those less fortunates. And most of us who fortunately hold a job or two, pay our bills, and thus we deserve to be treated with services and respect.
Remember who pays for your pay checks and expenses, SW Gas! It is the millions of hard working people in the Valley!
Let's all listen to their attitude on the phone recording, and tell BBB what we feel!
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