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| - Disclaimer:This will be long because so many things were unacceptable, and i feel they are worth mentioning. Hopefully someone in charge reads this. This place needs Bar Rescue or an intervention from corporate.
Where do I begin with this disaster? I arrived in the late afternoon/early evening on Valentine's Day. I walked in and stopped at the hostess stand. The girl who is standing there saw me and then walked away to speak with to the left of the entrance (I'm assuming it was the to go area). The person she spoke to pointed her back to me and told her to seat me prior to whatever they were discussing. I requested a table off to the side so that I wouldn't have my back to the dining room while using my tablet. This proved to be a difficult request for the hostess. She flagged down a 2nd hostess who said she could help. She walked me past many open tables/areas to a high table next to the end of the bar. At the time, it seemed fine.
A server walked by my table and asked me if the hostesses seated me. Her tone was not friendly. I said yes and she walked off with another server that had come by, mumbling about to them about having her table sat. I didn't even get a standard "______ is your server," or "your server will be right with you," from her rude interaction.
My server Bruce arrived and he was the only positive from this experience. He was great. Personable, he told me about the specials, & answered my menu questions. He gave 5 star service(or as close as you can get in a wing joint). They desperately need more employees like him.
About 2 minutes after I initially say down I noticed a group of staff(3-8 people, the number varied [including the female mgr]) beginning to congregate at the end of the bar behind where I was sitting. Their conversations ranged from why they were quitting their jobs, how much they no longer liked the place, to why no one should be in there on Valentines Day, and how pathetic it was to be there. They suggested the customers should go to Olive Garden across the street. While hanging out, one of the servers was eating the fruit used to garnish drinks. That's definitely not health inspector approved. The bartender told her to stop because she's 'tired of getting cussed out over the missing fruit.' A few minutes later one of them knocked a stack of serving trays on the ground where they were leaning.That was it for me. I could no longer tolerate being there. It felt more like a middle schoolunch room than a restaurant. I've never seen a restaurant that has the staff hanging out in large groups during business hours near customers. The other bad reviews were right, there is a serious lack of professionalism and respect from the staff.
My order came out and I had it boxed up for takeout. The wings were on the bottom end of average. I got 2 different sauces. The honey mustard wings barely had any sauce. About half of each wing had sauce and the flavor was weak. The parmesean garlic wings had enough sauce but I didn't care for them.
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