| rev:text
| - Nope, nope, nope.
I'm a little sad my first review of the new year is a one star review, but hey, we can't all be winners, right? I rarely feel so perturbed that I provide a one star review, but Enterprise PGH deserves nothing more. Indeed, I would probably give zero stars if that were at all possible.
Four words: no loyalty to customers.
Between the months of September and May, I fly just about every week. I commute back and forth between Pittsburgh and Boston. For the past 2 years that I have been doing this, I have been an incredibly loyal customer to Enterprise. I would ordinarily spend well over $400 with them in any given month. The people behind the counter even began to get to know me.
If you check out my previous review, you will notice my biggest gripe was the hiked prices. In the new year, their prices have outright DOUBLED.
When I called to mention that I was a loyal customer and to ask if there was anything they could do, the lady told me the prices fluctuated daily and to keep checking back. She said that if they didn't fluctuate back to lower prices, to call back. She also encouraged me to sign up for Enterprise Plus. She said that all cars from the last 6 months would be figured in retroactively and I could earn points for them.
I had initially been told months ago in the airport that I was not qualified for Plus because I was not a business. They are really disorganized and don't seem to know much about their own company.
I signed up for Plus. The points were never retroactively applied to my account. The prices never went back to low prices between now and the end of February. When I called back, whoever I spoke to said lowering prices was not possible. I told her the points were not applied to my account. She said that their department couldn't help and she doesn't have any idea how the points worked anyway.
When I asked to speak to a manager, the manager confirmed that they have no idea how the points work and that the prices were set. When I asked that she look into my account so that she could see how often I rent, she said she would and would call me back to see what they could do for me.
She called me back and told me that she could offer to rent to me the lowest, bare-bones, bottom-of-the-chain car on a monthly basis, but that it would cost just shy of $1,000 a month ..... for a compact car. This is essentially would it would cost for me to rent it on long weekends like I have been anyway with their price increase. I could lease 3-4 compact cars for that price. I could BUY compact cars for that price. Who in their right mind is paying this much to rent compact cars every month?
I explained that these prices were CRAZY and she said there was nothing more she could do for me and ASSURED me that the increase in price is due to taxes.
Well, Enterprise, I've rented from Alamo for the past two weeks at less than half of what you're charging. They are the kiosk located right across the room from you. Why aren't they charging the same taxes? My gut feeling is that this increase is not from taxes.
When businesses wonder why customers aren't loyal to them, it's because loyal customers like me get tired of being treated like this.
You want consumer capitalism? You got it. I'm buying from the company that can offer the lowest price every time from now on.
You lost a very loyal customer.
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