I arrived at my appointment about 10 minutes early and Cyndi met with me in the lobby right away, brought me to her office and prepped me/my paperwork for Michael. Several minutes later (she works quickly!) we walked into another office across from Cyndi's and I was met with Michael.
Michael is not only very professional and helpful, but is also very friendly. This is my first time doing my taxes with him, and anyone outside of my family/friends of the family circle, so while I was unsure at first, I honestly appreciate his work and how well and how quickly he was able to assist me. As an independent contractor, he was kind enough to give me tips and bits of advice for the future. It's not "all business" with him. Both Cyndi & Michael made me feel comfortable and at ease knowing that I can trust them to do the best that they can to assist me with my taxes.
I definitely plan to come back next tax season & will refer him to many others!
Ps: if you end up getting a refund, you get a Payday candy bar! If you're like me & owe money, you get a 100 Grand candy bar & a "hope you feel better" smile & pat on the back from Cyndi lol!