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  • I had my husband's 40th birthday dinner at the Beer Hall a couple of nights. I made the reservation almost a month ago. The evening started off alright. The server was friendly and was willing to accommodate separate bills for everyone. After that, things started to go down hill. First of all, why have a beer menu when you only have 4 beers to serve? Seems kind of redundant. That was the least of my problem. The poor girl was overwhelmed. You should not have one server for a table of 22! It took one of my guests to complain to get someone to help her take the order. One part of the table was being ignored. Then, the food didn't all come out at the same time...meaning 1/3 of the table didn't get their food while the rest of us was finished eating. Again, it took another one of my guests to complain. The floor manager was apologetic but ended up throwing one of his staff under the bus. I don't know if this is common practice in the restaurant world, but you never blame your staff like that. I don't care if she was new and should never have been put on our table. Management should be taking ownership of the problem at hand. Even then, another floor manager did not have a friendly attitude. All in all, this was not a good experience. Trying to get our bills at the end of the night was an ordeal as well. The food itself was ok and the restaurant did compensate the guests. Even then, this is not enough to bring any of us back. So disappointed.
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