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| - I have two children, one is easy going and brave, the other is anxious and scared. Dr. Tyler saw my daughter, the easy one. He was great with her. Unfortunately, we had to come back for my sons visit as he had to have three teeth extracted. They assured me that a conscious sedation approach would put him at ease and that he would not remember a thing. They quoted me $441 that my insurance wouldn't cover. As I was trying to make this as painless as possible for my child, I agreed to the high cost.
Our appointment would be with Dr. Randy this time. They gave him the medication upon arrival. After 10 minutes, they wanted to begin the procedure. I said "he isn't sedated yet". They said "this medication works that way" and not to worry. They began the procedure with injections and it went downhill from there. He screamed and cried. I could hear him down the hall and ran to see what was happening. The doctor snapped at me when I suggested that he was not sedated. "I can't give him any more medication!" I told him that he could obviously feel what they were doing and he said "while he might feel this right now, he will not remember it at all". My mistake here was trusting that as the doctor, he knew what he was doing.
My child didn't remember leaving the dentist office that day, but he could tell you a description of every person in that room during the procedure and what was said. Their timing and administration of the drug was completely inadequate and negligent.
I called to ask them to reimburse the portion of the bill that was for the sedation. They said that was not their policy. I again reminded them that we were assured that this was going to allow my son get the procedure done without traumatizing him. They chose not to care. I called a pharmacist and two other pediatric dentists in the area. Here is what I found...1) They underdosed my son. 2) Protocol calls for 30 minutes to an hour for full effect. They had NO IDEA what they were doing.
I promised my kid that we were going to do everything in our power to make this a good visit and this office created a nightmare. And then the doctor didn't have the decency to return any of my calls and instead made his staff reach out to me.
Bottom line is that if you have a routine visit and an easy kid, go ahead. If not, this place is awful. Dr. Randy is impatient and improperly trained to handle difficult cases.
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