The drinks are good and I will say that I have always enjoyed what I've orderd but it falls far below the hype and they have some kind of shady business practices. 1) for what you pay you don't really get that much (kind of like Starbucks in that way) 2) it's a pretty small building and they run out of places to sit fast. 3) when you check out they ask if you would like to upgrade to a glass cup (you know that's cool, and sustainable, and at places like Dutch and Starbucks you get one of those "refillable cup discounts", so great!) but what they don't tell you is that they do not allow refills in their cups they push on you.