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| - Where to begin to tell this tale of woe. We arrive at approximately 10:18 am for a 10:20 showing. Clue #1 this is not going to be a happy ending--although it's the first showing of the day, we are charged for a full price ticket. I question why the price is so high, and basically get "I don't know," but it is corrected.
By 10:35 previews have not begun. We are the only ones in the theater so we ask if we are in the wrong theater. They double check our tickets, send us back in, and call for assistance. Another employee comes in, also checks our tickets, and calls for the movie to begin. All is well until..
With roughly 15 minutes left of the movie, guests begin to file in for the next movie creating chaos. An employee then has a conversation over the RADIO about what is happening. At this point, our movie is abruptly cut, and we are directed to the manager to whom I am already planning to pay a friendly visit.
The manager does apologize but tries to justify a problem in their schedule (the 10:20 movie was supposed to be a 10:20 pm showing) and convince me they had done us a favor by playing it anyway. They also offer free passes and offer to have us join the 11:30 showing for the ending, which was about an hour behind! While I am trying to explain the favor would have been to not run nearly two hours of a movie only to cut it, but to be up front about the problem BEFOREHAND, I hear laughter in the background. Yep, it's my husband who has suddenly found this whole thing humorous. Now while I'm trying to listen to the manager's excuse that they were "hoping" it would be over in time (don't movies have published running times?) my husband's laughter in the background is becoming increasingly deafening. That's all I can focus on. It's ringing in my hears, and my head is about to explode.
I am thrown off my game, and I accept 4 free passes I don't want just to get out of there and redirect my attention to Mr. I Just Made a Big Mistake, which I did all the way home. That's when I remember the refund. To salvage the rest of the day, I offer to let my husband return to the theater for the refund and record the conversation to prove me to me he did so without any kind of "wow, sorry dude that my wife is mean" kind of banter.
Only taking off one star because the manager was apologetic. However, I did not appreciate the attempted spin that they were trying to accommodate us. Wasting nearly two hours of my time to see "almost" an entire movie is not accommodating. And train your employees! Start with the one up front who doesn't notice that $19.50 doesn't seem quite right for two early morning tickets.
And in case you're wondering, the movie was "Crazy, Stupid, Love." It begins with a wife asking her husband for a divorce. I don't know how it ends.
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