After a terrific experience in obtaining a new phone for my wife, we returned on October 19, 2013 to order U-verse service for our new home in Appleton, WI (where we would be moving a month later).
Service was to be installed November 16, 2013. On that date we were contacted by a service technician who was in our driveway...in Madison.
My wife called AT&T on Monday the 18th to set up an appointment for the 20th. On that date we were contacted by a service technician who was in our driveway...in Madison.
We rescheduled for the next day, the 21st. On that date we were contacted by a service technician who was in our driveway...in Madison.
My wife then informed customer service we would be out of town the next day and asked for installation on the 23rd.
On the 22nd, while we were actually in Madison, a technician called stating he was outside our home in Appleton.
After threatening on the 23rd to obtain service with Time Warner Cable, we finally had installation one week late. I missed out on many work e-mails, several programs and put my life on hold for the aborted appointments.
AT&T should be embarrassed.