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  • Usually i have a decent time at JA's. But this time was bad. Service was slow for a Thursday night and there being hardly anyone in our section of the restaurant apart from us 8. we ordered the plain tostitos with 4different dips. the tostitos were hard to chew almost raw even! then came the mega nachos appetizer. and they were raw/stale as well! so we inform our server and after he checked with the kitchen he says, "yes they are definitely weird. they are stale. the problem is they are made in the morning and so theyre not so fresh now. " i appreciated the honesty. so then the manager came and said the nachos were indeed raw and agreed that "they don't look that great." so whether they were raw or stale, it had sort of upset us coz nachos chips are kind of a staple in this place so this was v unexpected! they didnt charge us for the nachos but i was surprised they charged us for the tostitos/4 dips item. not that i wanted it to be free of charge becoz we did eat it (we were really hungry and engrossed in conversation!), but they could've taken that too off the bill bcoz it was a genuine fault of theirs and tostitos chips are not a costly item to make like steak for eg. or they could've offered us a free dessert to make it up to us. I've been to restaurants where the servers genuinely want to help improve your experience but this wasn't the place. at least not this time.
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