| rev:text
| - This place deserves no stars at all. Now let me tell you why.
What we liked:
Our salesperson. This was our first RV. He was fast, personable and found us what we needed at the price we wanted. Two weeks after we got our Class C camper, he left. I bet I know why.
What we didn't like:
1) They had our RV for at least 4 weeks. It was nearly new. We were told they would check it top to bottom. When we got there the generator was not working. Don't understand why it wasn't fixed. Then the tech that was doing the walkthrough couldn't get the backup camera to work. Back it went to the shop. A 3-hour pick up turned out to be a 5.5-hour trip. The tech never finished the walkthrough and went home! As we were leaving we noticed that a drawer was broken! So we had to fix that ourselves, AND pay for the part.
2) We figured out later that the tech didn't know that the battery had to be on for the camera to work. How is that possible? And, our seats got scuffed with his dirty shoes to make it worse.
3) Two days after we had our RV the financial dept. called to tell us the bank had to check our credit. Umm, after we took possession? I had already locked my credit report (Thank you, Equifax). It takes $$$ and time to unlock it again. We were furious. It took us 3 weekends to get that done. Don't even tell me they didn't know I should have left it unlocked for the bank!! Who dropped the ball? To top it off, we can pay cash for this thing but they wouldn't give us the price we wanted unless they got the kickbacks for the financing. Oh, and we never got the $50 gift card we were promised.
4) Prepping the RV for Country Thunder and the AC would not come on. We had 48 hours to fix it. Have not even used it yet.
5) Discovered part of my screen door was missing. No one even told me I would have to get that replace. Worse yet, they could have replaced it before I picked it up. I ordered a new part through Thor.
5) Oh, The Good Sam 24/7 assistance that we paid bank for-- apparently they don't mean 24/7 on Christian holidays like Easter.
6) Called Avondale Monday, 3x with no human to answer the phone. Called Mesa Camping World, connected with a wonderful service foreman, Keith (I love you Keith) and he told me to come out immediately to take a look. In two minutes he found the problem. Avondale had not turned on the circuit breaker after they fixed the generator. ARE YOU KIDDING? I am pretty sure the tech I had, if he even still works there, didn't know anything about my vehicle. I'm pretty sure the rest, just don't care. So mismanaged.
Deleting Avondale's information from my phone. Hope to never go there again. Read the other reviews. I wish I had.
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