Eric Steffes was very helpful. I showed up and knew which car I wanted, but he helped me along the process of setting things up. He proactively sought solutions to the warranty/maintenance plan, since I don't find it useful to have free oil changes in Phoenix when I live in San Diego, and I have maintenance covered through Courtesy Chevrolet San Diego thanks to his efforts. I suppose I would have assumed it was the same, but Eric decided to look into the process before I even thought of it!