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| - I've driven past this Marco's location quite often and have always wondered how it compared to the other chain pizzas. Tonight I decided to give it a try. I checked their website to have a look at the menu, and placed an order: an XL Pepperoni Magnifico (I love Old World pepperoni and not too many places have it) and a large cheese for the kids. The pick-up time was a very reasonable 20 minutes.
Upon pick-up, the employee at the counter (he was one of the drivers) presented the pizzas so I can be sure I received what I had ordered. The cheese pizza looked great, however, the pepperoni pizza had the olives on it that I ordered, but not the pepperoni. I mentioned this to the person at the counter and he immediately offered to remake my pizza, and even insisted that I take the incorrectly made one as well. He offered this all with a smile, wanting to make it right. He quickly made the new pizza and got it in the oven. One of the other employees even offered to put the pizzas that were ready back under the heat lamps so they'd be kept hot; very professional gesture. The correct pizza was out of the oven quickly, boxed up, and I was on my way home to a very hungry family.
Apparently, what I ordered did not translate properly from the website to the store. I was informed that I should just call the order in next time to ensure accuracy, which I will do.
I was worried that the 10 minute drive home would yield the two ready-made pizzas would need to be reheated (I hate reheating pizza). To my surprise those two were just as hot and fresh as the pepperoni that went from the oven, to the box, to my hands! And the taste......this is the best chain type pizza I've had. The crust was delicious, the toppings were fresh, the cheese tasted real and had a great flavor. All in all, it was a great experience. I will definitely return to this Marco's location
Great pizza. Even better staff.
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