I've been coming here a few years now and I love it. It's like an old Victorian house turned into a spa. Quaint and cozy. The front and main floor are salon; towards the back is the make up station. Customer service is 100% here - from when you walk in - someone greets you, signs you in and then asks if you want tea/water/coffee. Every single time.
They always manage to know how to book things properly b/c I have never waited more than 5 or so minutes for an appointment. I've only ever had colour or more commonly a cut done here so I can't comment on the other services but judging by everything else I would feel confident that the experience would be great.
I see Aidan for my cut and he knows exactly how to cut my hair to the way I want. I hate when stylists always insist on putting all these short layers in my hair to help thin it out....he doesn't and it turns out lovely. He also doesn't pile on the products....the way he cuts it you don't need the product to do the work. Love it.
They use Aveda products here and with every cut you get a mini head/shoulder massage. Every time. Not just your first visit...every single time! Heaven!
Everyone here is professional and polite, but not in a way you feel like they are just doing their job - in a way that feels genuine.
For your first visit I remember I got a $25 gift card to use (not sure if they continue that now) but that's such a great idea! If you sign up with them, they send emails whenever they are having sales for their Aveda products.