took little lucy here and she did great. :) she just gets the brush and bath but leaves so clean a her coat is so soft afterwards. their pricing is spot on, in my opinion, and I actually asked to have her teeth cleaned in stead of having her nails trimmed and it wasn't a problem at all and no extra charge. thought she might not like it since it was her first grooming experience but she left happy as a clam!!! we'll see you guys soon and I'll be sure to spread the word on how great you guys are :)