We bought our tickets online, had no problems getting our tickets at the window as we showed up 20 minutes before our movie started. The issue we had was that there was a long line for the concession stand. We thought 20 minutes was plenty of time to get our food and drinks. There were 5 employees behind the counter, but only 1 was taking orders. They went thru the VIP line completely before helping anyone in the regular line. About 15 minutes into standing in the line, another employee decided to help instead of watching the one employee at the register, so there were 2 registers open. Things moved quicker, but we were still 5 to 10 minutes late for the movie. The seats are very nice in the theatre (the heated seats are AMAZING!) but I suggest bringing in your drinks and food so you don't spend 30 minutes in line!!!