About: http://data.yelp.com/Review/id/jMjBoAUSNnfGgTIEdO4CMA

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2011-05-20 00:00:00 (xsd:dateTime)
itemReviewed	T-Mobile
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	5 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I have been with T-mobile for 8 years!!! Simply bc of the great customer service I get when I call 611. Then a year ago I was kind of happy when I saw a new T-mobile going in about a fourth of a mile down from my house in this new ,cute little plaza. I hadn't had any reason to go in until last October when I needed a pre-paid phone. I still kept my original blackberry and the same number. I needed a private line that did not register to my name.(long story but I had good reasons to believe my blackberry was being tapped) So basically I had 2 phones , one registered in my name and I needed a prepaid phone under a made up name. I have never had a prepaid phone but someone told me it would be a good idea to get one til the scary drama passed. So I go into my neighborhood t mobile and needless to say I was very nervous bc of all the be drama that was happening. When I walked in this sweet girl name Terra walked up to me and could probably feel this stress and anxiety coming from me. For some reason women to women I instantly trusted her. She genuinely seemed concern and she knew exactly what I needed. She helped me pick out a phone and made it so easy for me to understand how to use my new phone and how to protect my identity. She helped me with my "fake " identity and when we were trying to come up with a good fake name and birthdate she actually made me laugh for the first time in a week. After she got me in and out I felt confident and much safer. She gave me her card with the hours and days she works so if I needed anything and since this was kind of a secret issue I could come see her. She made a bad situation a lot better. Plus I wasn't too happy having to buy another phone when my blackberry worked great. Thanks to Terra she made me feel safe and I got thru a very crazy time in my life. I only needed the prepaid for about 3 months. Ok so 8 months later my blackberry finally quit working and I was ok with that bc I wanted an Android phone. I walked in on a Sunday thinking this is gonna take forever. My husband and I and my 4 yr old was standing there looking at my different options and here comes Terra walking up just as friendly as I remembered. I told her that my Free Upgrade is still 4 months away and asked her if I could use it a little early since I've been a customer for 8 yrs. Without hesitation she said "of course". Then I asked her if there was anyway I could get the promo for new customers they were running that week for unlimited talk,text and internet for $80 and she said "of course" with a cheerful smile.WOW. I was thrilled. So I followed her up to the register and asked if she remembered me from 8 months ago and she said something like "of course I remember u. You would be hard to forget" .she said it in a very complimentary kind of way. Honestly being a female its hard to get great customer service especially from other females so that's why I am taking this time to give her the props she deserves bc I've never had customer service as great as with Terra. On top of her giving me a Smokin deal on my amazing new phone she helped me pick out, she is saving me about $30 a month on my bill!!!!!!!! She was so great to me and my family. My little girl really liked her and Terra was very sweet to my 4 yr old as well to me. I must have raved to her to my husband the next Two days and my husband as bad as he was dreading helping me find a new phone he said how cool it was that Terra remembered me and treated us and got us in and out of there with total class. Terra is the reason I went ahead and signed another 2 year contract with t-mobile. There r a lot of phone carriers and options and my contract was almost up and I could have went with my best friends company Version bc she is a District manager but I don't even think my best friend would have treated me as great as Terra. T-mobile is Very lucky to have such a wonderful employee and I hope they know this and give her the same respect and she gives T mobile customers. Plz call there and make sure Terra is working if u want to be treated great.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Armanda

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