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  • I purchased a groupon for the keratin straightening treatment at this salon. The guy who did the treatment, Alex, was very nice and I felt like he was doing a great job. However, after I washed my hair for the first time 4 days later (using the shampoo and conditioner I bought from them- another $40), my hair was NOT completely frizz free and straight like he had promised. I went back to the salon the next day to have them look at my hair and see why it wasn't straight like Alex had said it would be. Their response: it was better than your original hair when you came it. Wow. I did not pay $200 for "better" hair. I was promised that it would stay straight for a minimum of 3 months, and after the first wash I noticed immediate waves and frizz. It has now been almost 3 months (next week) and the top of my hair is smooth with waves, but underneath it is wavy/curly and definitely not what I wanted. I have also noticed that my hair is not only shedding more, but has breakage. I also bought the keratin intense repair serum (not through the salon). Alex said using that would keep the hair straight longer, but my hair is definitely not straight. The serum is nice, but not worth the price ($40-50). This treatment may work on some people, but it is definitely not for everyone. I wish the stylist had offered some sort of customer satisfaction for this, but the salon offered nothing and just suggested that I don't do the service again. They would charge another $50 to re-do the treatment again. I felt like I wasted $200 on this service. Needless to say, I will not be returning.
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