$161 to check and see what maybe wrong w/ my check engine light? Seriously! Ridiculous!!
That being said, the staff and management staff is incredibly, they are always incredibly friendly, understanding, accommodating and helpful. Giving me a free loaner while they work on my car is a huge help and definitely something I can't complain about. (However, its basically covered in the price of whatever they have to do.)
I'm giving them a 3 for overall however, it could be a 5 had they not just constantly rip you off if you do actually get something fixed here. However, that is more BMW's fault and not necessarily Chapman. But still $360 for a tail light wire? Not even the bulb, a wire. Seriously?