The guy is very helpful and likes to make conversation. I went here for my work shoes to be made more comfortable with padding and a sole. It didn't work, but I think it was the shoes. I changed shoes and tried again but it wasn't working either. I got another pair of work shoes and just skipped going here again. If you want things done fast you have to tip the guy extra. They don't have many padding choices as I thought. I'm sure it's just me trying to walk in heels all night that hurts and not the shoe repair.