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| - We have Sexton Pest Control and while the technician who comes monthly is a nice guy, and he does get the job done, the management/ billing is less than organized. Six months ago, they sent a letter in the mail notifying me I could switch to automatic billing which I decided to do, so I filled out the paper and sent it back. It took them 2-3 months to process it so I wasn't getting billed at all during those months and when I called to find out about it, I kept getting put on long holds and then told they would let so-and-so from billing know and they would call me back. No one called for weeks. Finally, after I made several calls and attempts, they got it figured out and my account balance was brought up to date. But then, they started charging me the double the amount owed for two months, then I was charged nothing last month. I called again today and now technically, I am up to date again, but trying to get this automatic billing worked out has taken them 6 months. It's very unprofessional of them, and confusing for us when we're doing our monthly budgeting. I should have stayed with sending my checks in by mail if they can't figure it out. Also, we thought we had termites once so we called and they sent someone out to check and he was really upset saying we could have just sent someone a picture of the bugs and they could have let us know it wasn't termites. He gave me a really hard time that he had to come "all the way out here." We live in Phoenix. I thought that was their job? It left me with a bad taste in my mouth. Very strange.
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