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  • I have boarded my dog at the Avondale location on numerous occasions. The first time he wasn't neutered yet, and when he came home he had quarter sized sores on his genitals that were scabbed over. This was not reported to me in his checkout. The second time I boarded he did the daycare and had a scabbed nose, this was also not reported to me. I understand dogs get rough when they play, but I want to know about it. I also take him to their daycare on Saturdays. Once I requested a late pickup, and I was swarmed by employees very aggressively telling me how my dog is too hyper and he gets too "intense" when he plays. They tried to lessen their approach by first saying he's still welcome, but the approach was less than welcoming. They also raised the price of the daycare from $11 to $22 without posting or letting me know this increase upon check-in. When I went to pay for my dog, he had already been there all day so I had no choice but to pay the increased amount. That day I dropped him off I also requested that I be told if he is placed in time out at all, and the lady said to me, "Yeah we have a pretty rough group out there...they don't like rough dogs." Now, as an overprotective mommy, this made me feel totally unwelcome, and I'm afraid it was the icing on the cake with my overall experience with this place. Their prices also continually seem to increase. We will no longer be utilizing their facility due to not feeling welcome, not being adequately reported on injuries, and outrageous prices that are not communicated properly.
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