Oy. Oy oy oy oy!!
That is the sound of my credit card being dinged for identifiable charges. It appears that the bike docks regularly do not register returns. This makes sense, because at any moment the bike or the dock itself will become completely unresponsive.
Having used similar bike share services in DC, Boston, and Philly without any problem, I am befuddled and annoyed why we are stuck with suck craptastic technology here, years later.
Every single customer service rep I have encountered has been kind, albeit clueless. Now I just need to get my $100+ back!