First time at this theater and a great experience! We purchased our tickets ahead of time via a special promotion through Atom tickets and failed to read the reviews before. I was a little worried but remained positive based on other reviews. We arrived early which was great because we had the full attention of the ticket checker and concession attendant. Scanning our QR code was easy and the staff was extremely friendly. They explained where we can save money for future visits and signed us up for their regal membership club. They also offered us the drink and popcorn special which we took. I then commended them for their top notch customer service and brought up what I had read with previous reviews. We were informed "those" attendants no longer work there. Our seats were comfy, no viewing issues at all, restrooms were very clean, and we even got free refills due to the special promotion. I left a star off because the movie playing next to ours was very loud and you could hear it throughout our movie. Made it a little annoying as it sometimes was unclear if those bangs and thunders were background of our movie....a very different show. Overall, we plan to go back and make our regular theater.