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  • First and last time going to this location. First, it'd like to know something - Is it an inconvenience to order from the app? Because the workers basically look at you like you're scum. 3 separate workers gave bad customer service. I had received a notification to go up to the counter - I'm not trying to rush the workers in any way and just kind of stood there, everyone who passed me went out of their way to not look at me and when I did meet their eyes, gave me unwelcoming looks. The large man with the large beard in the kitchen gave me a very rude look and it stopped me in my tracks. I'm not sure where I went wrong in order to get such an unwelcoming vibe. Maybe the man was upset because it was late in the night but hey, the app let me order and there was still 1:15 left until they closed. The girl who gave me my burger asked "are you the one with the mobile order" again with a sour look. I said yes thank you I appreciate it and took it. I was the only person around in the entire time and the all of workers seemed to be dreading the thought of dealing with customers. What horrible service I experienced in those 10 minutes. The place was empty and still, my order late. And not to mention that my burger was burnt!... all I could taste was char. The entire experience was very disheartening and made a tough day even worse. I still love Shakeshack but I sure hope my next visit to the other locations will make up for this terrible experience.
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