Being an Apple fanatic, I'm so happy we have a local dedicated store (even better for me when the one at Northlake Mall opens).
Any time I've had a MacBook / iPhone related issue, they've always been extremely helpful & knowledgeable. I love that no matter where you look, you see associates helping people, either with technical issues or purchasing information.
I also love the bright, spacious layout of the stores. I'm such a "hands on" buyer, so I like that I can try out any device before I buy. Displays of product are organized & priced accordingly.
Genius Bar appointments are efficient & timely. Any appointment I've had, they rectify the issue & I leave happy.
Customer service is a plus for me & Apple owns it!