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  • The 8-month pregnant lady, Kimmy, at the Customer Service/Online Pick Up counter basically ruined my day when she said I was unable to get my pick up items that I bought online today. She insisted I needed the card from my purchase, and I told her my name was on the print out receipt and I had my ID with me. She gave me back my ID after coughing in it, and said, "Sorry we need the VISA." I told her I was irritated because honestly, I didn't drive all the way through town to have her tell me I have to cancel the order and re-order it and have it shipped to me. Online Pick-Up is supposed to be fast and convenient! After I explained to her that I thought Best Buy was better than this, Kimmy told me to hang on and she goes to the back and then said, "Okay, it's fine." She then has trouble scanning my items, asks for help from her co-workers. Then puts my items in a bag, and hands it to me. There was no communication about what happened, nor did she even apologize for the inconvenience! Needless to say, she didn't thank me for my business or patience. That lady needs to leave and have her baby- NOT be at the customer service desk and provide horrible customer service.
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