CITI cleaners is not a bad cleaners mainly all the cleaning is outsourced so clothes have always been nicely pressed and cleaned - I just had issues with store hours and even when arriving on time store would not be open right in accordance with time. It's great place if say you are a student at JWU. But I'm Business and don't like standing waiting or walking up to locked doors 5 times in a row only to haul laundry to my office or back to my car. Or even if you are stepping out for 1 minute down the street you leave a note on the door "will be back in 2 min" - again after 5 times of locked doors I'll be taking my business somewhere else. But this might be a great store for JWU students.